Refund Policy
Effective Date: April 3, 2026
Last Updated: May 17, 2026
This Refund Policy explains the rules governing subscriptions, virtual goods, credits, and purchases made through Clubi.live (“Service”), operated by Clubi Life Ltd. (“Company,” “we,” “our,” or “us”).
1. Company Information
Company Name: Clubi Life Ltd.
Registered Address: Thessalinikis 13, Limassol, Cyprus
Support Contact:
Abuse & DSA Reporting:
2. Digital Services and Virtual Goods
Clubi.live provides digital entertainment services including:
- Subscription access
- computer-generated entertainment content
- Virtual credits
- Virtual gifts and engagement features
- chat and interaction systems
- Streaming and premium content
All purchases relate to digital services and virtual goods.
3. General Refund Policy
Except where required by applicable law:
- Subscription payments are non-refundable
- Credit purchases are non-refundable
- Virtual goods purchases are final
- Unused credits are non-refundable
- Partial refunds are generally not provided
By purchasing digital content or digital services that begin immediately, users expressly consent to immediate performance and acknowledge that certain statutory withdrawal rights may be lost where permitted under applicable law.
4. Subscription Cancellations
Users may cancel subscriptions at any time through:
- Account settings
- Apple App Store subscription settings
- Google Play subscription settings
- Other applicable billing providers
Cancellation prevents future renewals.
Access to paid features continues until the end of the active billing period.
5. Apple App Store Purchases
If you purchased through Apple App Store:
- Apple manages billing and refunds
- Refund requests must generally be submitted directly to Apple
- Apple’s refund policies and terms apply
6. Google Play Purchases
If you purchased through Google Play:
- Google manages billing and refunds
- Refund requests may need to be submitted directly to Google
- Google Play billing policies apply
7. Direct Website Payments
For purchases processed directly through the website using CentroBill or other payment providers:
- Refund requests may be reviewed case-by-case
- Refunds are not guaranteed
- Fraudulent or abusive refund requests may be denied
8. EU Consumer Rights
Where required under EU consumer protection laws, users retain mandatory statutory rights that cannot be waived.
For digital content and digital services supplied immediately after purchase, users expressly consent to immediate performance and acknowledge that withdrawal rights may be limited or waived where permitted by law.
9. Chargebacks and Payment Disputes
Users agree not to initiate fraudulent or abusive chargebacks.
If a chargeback occurs, we may:
- Suspend or terminate accounts
- Revoke credits or subscriptions
- Restrict future purchases
- Recover associated fees and costs where permitted by law
10. Promotional Credits and Bonuses
Promotional credits, bonuses, gifts, or free Virtual Goods:
- Have no monetary value
- Are non-refundable
- May expire at any time
- May be revoked for abuse or fraud
11. Fraud Prevention
We reserve the right to deny refunds or revoke purchases associated with:
- Fraudulent activity
- Abuse of promotions
- Unauthorized payment methods
- Violations of platform policies
- Suspicious account activity
12. Contact Information
Thessalinikis 13, Limassol, Cyprus